MEMBERSHIP AGREEMENT
Last updated: 18/02/2026
1. OVERVIEW
This Membership Agreement outlines the terms governing participation in My-Health membership programmes. By enrolling in a My-Health membership, you acknowledge that you have read, understood and agreed to the terms set forth below.
2. MEMBERSHIP STRUCTURE
My-Health offers structured membership tiers designed to provide preventative and optimisation-focused healthcare services.
Each tier includes a defined scope of services, diagnostics and clinical oversight as outlined on the My-Health website or in your membership proposal.
Membership benefits may vary depending on tier selection.
3. COMMITMENT PERIOD
Paid memberships operate under a minimum commitment period, as specified within each tier.
During the initial commitment term:
Membership cannot be cancelled.
Fees are non-refundable.
Services must be utilised within the active membership period.
The commitment structure ensures continuity of care and measurable health outcomes.
4. FEES & BILLING
Membership fees are billed on the 1st of each month unless otherwise agreed in writing.
Accepted payment methods include:
Credit card
POS transaction
Bank transfer
Cash
In the event of a failed payment:
Automated retry attempts may occur.
Members are responsible for maintaining valid payment details.
My-Health does not impose late payment penalties but reserves the right to suspend services in cases of persistent non-payment.
5. UPGRADES
Members may upgrade to a higher tier at any time.
Upgrade pricing will be calculated proportionally based on:
The difference between current and upgraded tier pricing.
The remaining duration of the existing commitment period.
Downgrades during an active commitment period are not permitted.
6. CLINICAL SERVICES & DISCLAIMERS
All medical services are delivered by practitioners licensed by the Dubai Health Authority (DHA).
My-Health programmes focus on preventative and optimisation-based healthcare.
Services are not a substitute for emergency medical treatment. In case of a medical emergency, members must contact emergency services immediately.
Participation requires:
Completion of a health intake questionnaire.
Provision of accurate medical information.
Execution of additional consent forms where required.
Failure to disclose relevant health information may impact the safety and effectiveness of care.
7. PERSONALISED CARE & ADJUSTMENTS
My-Health programmes are personalised and may be adjusted based on:
Clinical findings
Diagnostic results
Physician recommendations
Individual progress
Service scope may evolve to reflect medical necessity and optimisation strategy.
8. THIRD-PARTY PROVIDERS
My-Health programmes are personalised and may be adjusted based on:
Clinical findings
Diagnostic results
Physician recommendations
Individual progress
Service scope may evolve to reflect medical necessity and optimisation strategy.
9. MISSED APPOINTMENTS
My-Health collaborates with licensed laboratories, imaging centres and specialist providers.
While My-Health coordinates services, certain elements may be delivered by independent third parties.
My-Health is not liable for delays, errors or operational issues originating from external providers.
10. SUSPENSION & TERMINATION
My-Health reserves the right to suspend or terminate membership in cases including, but not limited to:
Persistent payment failure
Misconduct
Abuse of staff or providers
Violation of this Agreement
Written notice will be provided prior to termination where appropriate.
Access to services will cease upon conclusion of the notice period.
11. LIMITATION OF LIABILITY
My-Health provides preventative and advisory healthcare services.
To the extent permitted by UAE law, My-Health shall not be liable for indirect, incidental or consequential damages arising from participation in membership programmes.
Nothing in this Agreement limits liability for gross negligence or misconduct where prohibited by law.
12. GOVERNING LAW
This Agreement is governed by the laws of Dubai, United Arab Emirates.
Any disputes arising in connection with this Agreement shall be resolved in accordance with applicable UAE regulations.
13. AMENDMENTS
My-Health reserves the right to amend this Agreement as required for operational or regulatory purposes.
Members will be notified of significant changes via email or website notice.
Continued participation constitutes acceptance of updated terms.
14. ACKNOWLEDGEMENT
By enrolling in a My-Health membership, you confirm that you have reviewed and accepted this Membership Agreement.
