FREQUENTLY ASKED QUESTIONS
Is there a minimum commitment?
Yes. Our structured programmes require a minimum commitment period to ensure meaningful health outcomes. Early cancellations are not eligible for refund.
Is this emergency medical care?
No. My-Health focuses on preventative, advisory and optimisation-based care. In an emergency, members should contact emergency services immediately.
Do you work with external providers?
Yes. We collaborate with leading laboratories and specialists. While we carefully select partners, certain services are delivered through third-party providers.
Can I cancel my membership at any time?
Cancellations during the initial commitment period are not permitted. After this period, members may request cancellation in accordance with the programme terms. We recommend discussing any concerns with your Wellness Companion before making changes.
For full terms & conditions, please see here.
How are payments handled?
Billing for paid memberships is processed on the 1st of each month. We accept multiple payment methods including card, POS and bank transfer.
In the event of a failed transaction, our system will automatically retry the payment. Members are responsible for ensuring their payment details remain current.
Are medical professionals licensed?
Yes. All medical services are delivered by practitioners licensed by the Dubai Health Authority.
How is my health data protected?
We adhere strictly to Dubai Health Authority data protection guidelines. Members have access to a secure personal portal where they may review progress and request records.
Your medical data is handled in accordance with applicable health record regulations.
