PRIVACY POLICY
Last updated: 18/02/2026
1. INTRODUCTION
My-Health is committed to protecting your personal and health information. This Privacy Policy outlines how we collect, use, store and safeguard your data in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and relevant Dubai Health Authority (DHA) regulations. By accessing our website or enrolling in a My-Health membership, you acknowledge and accept the practices described below.
2. INFORMATION WE COLLECT
We may collect the following categories of information:
A. Personal Identification Information
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Full name
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Contact details (phone number, email address)
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Residential address
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Date of birth
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Payment information
B. Health & Medical Information (Sensitive Data)
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Health questionnaires
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Medical history
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Laboratory results
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Diagnostic imaging reports
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Genetic or biomarker testing data
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Treatment plans and physician notes
C. Website Usage Information
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IP address
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Device type
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Browser type
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Interaction with website content
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Cookies and analytics data
Health information is classified as sensitive personal data under UAE law and is handled with heightened confidentiality and security.
3. PURPOSE OF DATA COLLECTION
Your information is collected for the following purposes:
Delivering medical and wellness services
Creating personalised health optimisation plans
Coordinating appointments and specialist referrals
Processing membership payments
Maintaining regulatory medical records
Improving website functionality
Communicating important service updates
We do not collect information beyond what is necessary to deliver services safely and effectively.
4. LEGAL BASIS FOR PROCESSING
We process personal data based on:
Your explicit consent
Fulfilment of a membership agreement
Compliance with applicable UAE laws
Legitimate interests related to service delivery and operational management
Sensitive health data is processed only with explicit consent and in accordance with healthcare regulations.
5. DATA STORAGE & SECURITY
My-Health implements appropriate technical and organisational safeguards to protect your information against:
Unauthorised access
Accidental disclosure
Alteration or destruction
Loss or misuse
Health records are stored securely and retained in accordance with applicable UAE medical record retention regulations.
Access to health data is restricted to authorised personnel only.
6. THIRD-PARTY PROVIDERS
We may share relevant information with:
Licensed laboratories
Diagnostic imaging centres
Specialist physicians
Secure IT service providers
Third-party providers are carefully selected and required to maintain confidentiality and data protection standards consistent with UAE regulations.
My-Health does not sell or trade personal information.
7. INTERNATIONAL DATA TRANSFERS
Where required for specialist consultation or operational purposes, limited data may be transferred outside the UAE in compliance with applicable data protection laws and appropriate safeguards.
8. DATA RETENTION
Medical and personal data are retained for the period required under UAE healthcare regulations or as necessary for the provision of services.
Upon lawful request, data may be anonymised or securely deleted where permissible by law.
9. YOUR RIGHTS
Under UAE data protection law, you may have the right to:
Request access to your personal data
Request correction of inaccurate information
Withdraw consent (subject to regulatory obligations)
Request information regarding data processing
Requests may be submitted to the contact details below.
10. COOKIES & WEBSITE TRACKING
Our website may use cookies and analytics tools to improve functionality and user experience.
You may manage cookie preferences through your browser settings.
For more information, please refer to our Cookie Policy.
11. CONTACT INFORMATION
For questions regarding this Privacy Policy or to submit a data request, please contact:
My-Health
G16, Arenco Building 3, DIP 1
Dubai, United Arab Emirates
Email: wellness@my-health.ae
Phone: +971 4 283 9177
12. UPDATES TO THIS POLICY
My-Health reserves the right to update this Privacy Policy as necessary to reflect regulatory or operational changes. Updates will be published on this page with a revised “Last Updated” date.
